BUILDING A CULTURE REQUIRES ACTION AND REINFORCEMENT One of my favorite CEOs to work with was the head of a large restaurant chain. Meeting after meeting, the executive team said that we needed to bring the customer’s voice into the room. We would all fiercely...
A few years ago, the typical question at the end of a strategy session was, “What does it take to bring new initiatives to scale? It used to be that my automatic answer was, “Outpace, outsmart, and outperform your competition.” But for the past 3 years I’ve been...
The textbooks say that innovation begins with a problem to be solved or an idea of something new to bring to market. I respectfully disagree—that might be where we first see innovation taking shape, but that’s not actually the genesis of innovation. Yes, the...
Read the article at Harvard Business Review or here: Digital transformation is not just about technology. Success involves far more than simply procuring competent vendors and doing some user training. These initiatives can no longer be left solely at the feet of...
