Challenge: Enrollment was not
growing fast enough.
SUMA Partners process: Internal
assessments and diagnostics, Executive and Board strategy sessions,
secondary research analysis.
Length of initial engagement: 6
months for Phase One.
Insights: Identified key drivers
related to enrollment. Expanded the perception of the “competitive
set” to include private/corporate alternatives. Helped to coordinate
the processes that drive retention.
Results: Alignment of processes
to streamline staff accountability related to enrollment and
retention. Innovative pilot programs, with associated metrics, built
to aggressively build programs for the coming decade.